Account standing
Account standing is the answer to one question: right now, what is my account allowed to do?
It is not the same thing as your reliability score. The score is a number that moves gradually. Standing is a set of distinct states — some driven by your score, some by an open investigation, some by a decision the Onflow Ads team made about your account. Each one blocks different things, and each one has its own way out.
This page walks through every state you can be in, what you will see on screen, and what you have to do about it.
Why this page exists
If something on Onflow Ads suddenly stops working — a booking button refuses, a withdrawal is declined, a sign-in fails — the cause is almost always one of the five states below. Knowing which one you are in tells you whether to wait, to appeal, to earn your score back, or to contact support. Guessing wastes days.
Where to check your standing
| What you want to see | Where |
|---|---|
| Your score, tier or Under Review label, and which product floors you currently clear | onflowads.com/telegram/dashboard/reliability |
| Every event that moved your score, with dates | The Your ledger section at the bottom of the same page |
| Whether your wallet is on hold | onflowads.com/telegram/dashboard/wallet — try the action; a hold explains itself in the response |
| Whether a specific placement is paused | onflowads.com/telegram/dashboard/paid-promotion/orders (as a buyer) or Bookings (as an owner) |
The three gate chips at the top of the reliability page — Paid Promotions · needs 4+, Cross-Promotion · needs 5+ and Subscriber Exchange · needs 4+ — show a tick when you clear that floor and a cross when you do not. They are the fastest read of your standing anywhere on the platform.
The floors quoted throughout this page are the ones currently shipped. They can be retuned by the Onflow Ads team, so the numbers shown live on your reliability page and inside any block message are always the ones actually being enforced.
The five states at a glance
| State | Triggered by | What it blocks | How it ends |
|---|---|---|---|
| Good standing | The default | Nothing | Not applicable |
| Under Review | An open fraud concern against you, or a hold on your wallet | Starting any new deal, withdrawals, payout claims, AI generation | Automatically, the moment the concern is resolved |
| Below a reliability floor | Your score falling under a product's minimum | New deals on that one product only | You raise your score back over the floor |
| Suspended | An account-level decision for a serious breach | Signing in at all | Automatically, on the date shown |
| Banned | A permanent account-level decision | Signing in at all | It does not — contact support |
Separately from all five, a sign-in lockout can temporarily stop you signing in after repeated failed attempts. That is a security measure, not a standing state, and it is covered at the end of this page.
Good standing
The default for every account, from the moment you sign up.
- Your reliability page shows your tier — Trusted, Reliable, Fair, Building or Low — rather than a review label.
- Every marketplace whose floor you clear is open to you.
- Withdrawals, payout claims and AI generation all work normally, within your plan's own limits.
Nothing is required to stay here except delivering what you promise. Every clean deal you finish also nudges your score up, which widens the gap between you and the floors.
Under Review
Under Review is a temporary, account-wide pause applied while something involving you is being investigated. It is deliberately neutral: it stops new commitments without treating you as guilty.
What puts you in it
Either of these is enough:
- An open fraud concern names you. An advertiser raised a concern about one of your placements and the Onflow Ads team has not yet resolved it.
- Your wallet is on hold. Raising a concern against you places a hold on your wallet for the duration of the review, so money cannot leave the platform mid-investigation.
The block is deliberately sticky: it holds for as long as the concern is open, even if the timed wallet hold happens to lapse first. That prevents an investigation from quietly expiring before anyone decides it.
What you will see
- Your reliability page and header pill show Under Review in place of your usual tier. Your score is not shown while the review runs — it cannot be quoted against you before anything is proven.
- Your reliability page's own explanation reads: "While a fraud concern about you is being investigated, your score is frozen to Under Review so it can't be used against you unfairly — and it won't heal or drop in the meantime. It unfreezes the moment the concern is resolved."
- Trying to start a new deal anywhere — booking, accepting, bidding, creating or joining a cross-promotion, applying through discovery — returns: "Your account is under review while an open fraud concern is resolved. You can finish anything already in progress, but can't start a new deal until it's cleared — see your reliability page."
- Trying to withdraw returns: "Your wallet is temporarily on hold while a concern is reviewed. Withdrawals resume once it's cleared."
- Trying to claim a payout returns: "Your wallet is temporarily on hold while a concern is reviewed. Payouts resume once it's cleared."
- Trying to generate with the AI tools returns: "AI is paused on your account while a review is open."
What is blocked and what still works
| Blocked | Still works |
|---|---|
| Starting any new deal, on the website and in the Telegram bot | Finishing every deal already in flight — you can still post, deliver and complete |
| Withdrawals from your wallet | Spending your wallet balance on the platform is unaffected by the review itself |
| Claiming a payout on a booking | Receiving buyer confirmations and running placements |
| AI text and image generation | Every read-only surface: analytics, proof pages, your ledger |
| Automatic clean-streak healing of your score | Your score staying exactly where it is — the open concern moves it only if it is upheld |
The rule is deliberate. Freezing work already in progress would punish the people on the other side of your existing deals, who did nothing wrong. Blocking new commitments is what stops an unresolved problem from spreading.
How it ends
It clears automatically the moment the concern is resolved. Both outcomes lift the hold in the same step:
| Outcome | What happens to you |
|---|---|
| Concern rejected | The hold lifts, your payout releases normally, and your standing returns to exactly what it was. The person who raised a concern that did not stand takes a −0.50 reliability penalty themselves. |
| Concern upheld | The hold lifts, the advertiser is made whole under the Refund Policy, and a −2.00 reliability penalty lands on your record — the heaviest single mark on the platform. |
If a penalty lands and you believe it is wrong, you can still contest it — see Appeals and fraud concerns. If the review finds you were not at fault, everything is restored exactly: score, hold, all of it.
Edge cases
- You can be Under Review with a perfect score. The label replaces your tier regardless of what your number is; it says an investigation is open, not that you did anything.
- A review pauses healing, it does not reverse it. Time spent Under Review is neither credited nor deducted — your clean-streak recovery simply resumes where it left off once the review clears.
- Only one review is needed to pause you. Several open concerns do not compound the block; resolving all of them is what lifts it.
- Being Under Review does not hide your listings. Buyers can still browse them; they just cannot start a new deal with you until you are clear.
One placement paused (not an account state)
This one is easy to mistake for a standing problem, so it is worth separating out.
If the automated delivery monitor finds a problem with a single placement, that one order is paused — not your account:
- You receive a notification titled "A placement was flagged automatically", naming the channel and the reason.
- The buyer receives one titled "A problem with one of your placements".
- Claiming the payout on that order returns: "We've flagged a problem with this placement — the payout is paused until it's resolved. Re-post the ad or contact support."
Everything else on your account keeps working — you can book, accept and withdraw as normal, subject to your usual standing. A flag pauses money on one order; it never reverses it. The full behaviour is on Fraud and bot protection.
Likewise, if a buyer's booking has an open concern on it, the payout on that specific booking is held: "A fraud concern on this booking is under review — the payout is on hold until our team resolves it."
Below a reliability floor
This is not a punishment state and it is not account-wide. It is a single product declining to let you start something new until your score recovers.
The floors
| Product | Minimum score to start something new |
|---|---|
| Paid Promotions — booking as an advertiser and accepting as an owner | 4.0 |
| Cross-Promotion — creating, accepting or joining | 5.0 |
| Subscriber Exchange — hosting | 4.0 |
Cross-Promotion sets the higher bar on purpose: no money sits in escrow on a free swap, so trust has to carry the whole deal.
What you will see
The block message always names the floor, your actual score, and how to recover:
- Paid Promotions: "Paid Promotions needs a reliability score of at least 4/10 — yours is 3.6/10. Complete clean deals to raise it — and a clean streak also recovers it over time on its own. See how it works on your reliability page."
- Cross-Promotion: "Cross-Promotion needs a reliability score of at least 5/10 — yours is 4.4/10. Complete clean deals to raise it — and a clean streak also recovers it over time on its own. See how it works on your reliability page."
- Subscriber Exchange: "The Subscriber Exchange needs a reliability score of at least 4/10 — yours is 3.7/10. Honour your placements to earn it back."
The rules that come with it
- Only the product you are below locks. At 4.4 you are under the Cross-Promotion floor but comfortably over the Paid Promotions one — paid work stays fully open.
- Anything already in flight always finishes. Falling under a floor never cancels a live campaign, a scheduled post or a pending payout.
- Both sides of a paid deal are gated. The Paid Promotions floor applies to buying and to accepting, so an owner under 4.0 cannot accept new bookings either.
- The score is one number everywhere. Dropping under a floor blocks you identically on the website and in the Telegram bot; you cannot switch surface to route around it.
- Under Review is checked first. If you are both under review and below a floor, you get the review message — telling a frozen user their score is too low would be the wrong answer.
How it ends
By recovering your score. Three routes, described in full on Your reliability score:
- Complete clean deals — the fastest route, and the only one that works above 8.0.
- Stay clean and let time heal it — a below-baseline score recovers automatically after a quiet streak, at most once a day, up to a ceiling of 8.0.
- Appeal a penalty you think is wrong — an overturned penalty returns the exact points.
The moment your score crosses back over the floor, the product unlocks. Nothing has to be re-applied for.
Suspended
A time-boxed, account-level block applied for serious breaches of the Terms of Service.
- You cannot sign in at all while it lasts. Every existing session is signed out immediately when the suspension is applied, on every device.
- The sign-in page tells you when it ends, in the form: "Your account is suspended until Mar 04, 2026."
- It expires automatically. Once the date passes, your next sign-in reactivates the account with no request needed and no action from support.
- Your data, channels, wallet balance, listings and reliability record are all still there when you come back.
If you believe a suspension was applied in error, email support@onflowads.com with your account email and any context you have.
Banned
A permanent account-level block.
- Sign-in is refused with: "Your account has been suspended."
- Unlike a suspension, it carries no end date and does not expire.
- Password-reset codes are not sent to a banned account either — the reset flow returns the same generic response it gives any unknown address, so nothing is leaked.
If you believe this is a mistake, contact support@onflowads.com. Bans are applied by people and can be reviewed by people.
For deliberate fraud, scams, chargeback abuse or coordinated manipulation, Onflow Ads reserves the right — at its sole discretion — to freeze payouts and the account permanently with every balance held, to delete the account and all of its data with no payout and no refund, and in extreme cases to pursue legal action. None of this ever touches an account that deals in good faith.
Sign-in protection lockouts
Not a standing state at all, and unrelated to your conduct on the platform.
After repeated failed sign-in attempts, failed verification codes or failed password resets, that path is temporarily locked to protect your account from guessing attacks. You will see one of:
- "Too many attempts. Please try again in a few hours."
- "Too many attempts. For your security this is locked for a few hours."
- "Too many attempts. Please wait a minute and try again." — the short, general-purpose limit that also guards ordinary actions like filing a concern or leaving a review.
What to do: wait it out. The lock releases on its own — a minute for the general limit, a few hours for the sign-in ones. You can also use the password-reset flow at onflowads.com/reset-password if you have simply forgotten your password. Nothing about a lockout touches your reliability score, your standing or your balances.
Rules that apply to standing everywhere
- One account, one standing. Your state is identical on the website and in the Telegram bot at every moment. There is no separate bot standing to fall back on.
- Standing is enforced at the moment you act. A change made while you are signed in takes effect on your next action, not at your next sign-in.
- Nothing is applied silently. Every score movement is written to your ledger, and every block message names the reason.
- Deleting your account is not a reset. If an account leaves with a below-baseline record, re-registering with the same identity resumes at that record's floor rather than a fresh 8.0, for a period tied to how serious the mark was. A good-standing account leaves nothing behind at all.
No standing state on Onflow Ads is designed to be a dead end. A floor lifts when you earn your way back; a review clears when it resolves; a suspension expires on its own. Only deliberate abuse leads anywhere permanent.
Frequently asked questions
My score is fine but I still can't start a deal. Why?
You are almost certainly Under Review — an open fraud concern or a wallet hold blocks new deals regardless of your score. Check the label at the top of your reliability page.
How long does Under Review last?
As long as the investigation does. It clears automatically the moment the concern is resolved, on either outcome — there is nothing to request or re-apply for. If you have a plan with a published dispute-resolution target, that target is shown on the order itself.
Does being Under Review lower my score?
No. Your score is frozen for the duration and neither drops nor heals. It moves only if the concern is actually upheld.
I'm below a floor. Can I still get paid for work I already did?
Yes. Payouts, confirmations and completions on deals already in flight are untouched by a floor. A floor only refuses new starts.
What is the difference between suspended and banned?
A suspension has an end date shown on the sign-in page and lifts automatically. A ban has no end date. Both block sign-in completely.
I was signed out of everything without warning.
That is what a suspension, a ban, an account deletion or an email change all do — every live session is destroyed at once. Try signing in; the response will tell you which one it was.
Can I see my standing history?
Yes, for the score side of it. The Your ledger section of your reliability page lists your most recent score events with the amount, a plain-language label, the date and your score after each one.
Who do I contact?
Email support@onflowads.com or use the contact form. For anything about a specific order, include the order reference. For privacy matters, write to privacy@onflowads.com.
Next: if a penalty or a state looks wrong to you, Appeals and fraud concerns is the page that pushes back — contesting a mark on your record, and reporting a deal that went wrong.