Terms and Conditions

1 Acceptance of These Terms

These Terms apply the moment you start using the Services. There is no separate "I agree" button to hunt for: creating an Account, connecting a Channel, adding funds to your Wallet, placing an Order or accepting a Placement each count as acceptance. If you do not agree with something here, the answer is to stop and talk to us before you spend money — not to use the Services and argue afterwards.

If you use the Services on behalf of a company, agency or any other organisation, you are agreeing on its behalf as well as your own, and you confirm that you have the authority to bind it. In that case "you" means both you and that organisation.

1.1 The documents that make up this agreement

Three published documents form one agreement between us, and you accept all three together:

1. these Terms and Conditions;
2. the Refunds & Cancellations Policy, which sets out in full when money comes back and when it does not; and
3. the Privacy Policy, which sets out what data we hold, why, who we share it with and what rights you have over it.

Anything published under section 26 also forms part of this agreement. Where a specific policy and these Terms conflict, these Terms control unless that policy expressly says otherwise, and an Additional Term controls over both for the subject it covers, because it is the later and more specific statement.

1.2 One agreement across every surface

The same agreement covers our website, our Telegram bot and the Mini App. Signing in through Telegram is not a different contract and does not give you a different set of rights. You have one Account, one Wallet, one order history and one Reliability Score wherever you happen to be reading this from.

2 Definitions

These words carry the same meaning everywhere in this agreement. A few of them differ from ordinary usage — Channel in particular — so it is worth reading this section rather than assuming.

Onflow Ads, we, us, our

The operator of onflowads.com and the connected Telegram bot, and the party you are contracting with under this agreement.

Services

Everything we provide through the Website, the Bot and the Mini App, including all the products described in section 5.

Website

onflowads.com and its subdomains and connected pages.

Bot

Our official Telegram bot, @OnflowAdsBot. Any other bot claiming to be ours is not ours.

Mini App

The Website rendered inside Telegram through the Bot. It is the Website, subject to this same agreement — not a separate product.

Account

Your registered account with us, including everything attached to it: your Channels, Wallet, Orders, Placements, history and Reliability Score.

OFA ID

The permanent public identifier assigned to your Account at creation, in the form OFA-1234-5678. It is safe to share and cannot be edited.

Channel

A Telegram channel, and nothing else. A Telegram group, supergroup, discussion group, user account, personal profile or bot is not a Channel. Section 4 sets this out in full and it applies everywhere the Services ask you for a "channel".

Wallet

The prepaid balance held against your Account, denominated in US Dollars, from which the Services are paid for.

Wallet Funds

Money in your Wallet. Some of it is withdrawable and some is not — section 12 explains which is which, and it matters.

Boost Credit

A separate promotional balance that can only be spent on Boost Metrics orders. It has no cash value, is never withdrawable, and is spent before Wallet Funds.

SubX Credits

The Subscriber Exchange's internal unit, earned by hosting other members' placements. Not money, not a balance, never withdrawable, and spendable only inside the Subscriber Exchange.

Order

Any request you place and pay for through the Services, including a Boost Metrics order, a Paid Promotions booking and a plan purchase.

Placement

An advertisement published in a Channel under Paid Promotions, Cross-Promotion or the Subscriber Exchange.

Provider

An independent third party that fulfils Boost Metrics orders. Providers are not our employees, agents or subcontractors for the purpose of any warranty, and we do not control how they operate.

Reliability Score

The single conduct score carried by your Account across every product and every surface. Section 15 explains how it moves and what it gates.

Your Content

Everything you supply to the Services: ad copy, creatives, images, video, links, channel descriptions, briefs, prompts, messages and anything else you upload, submit or publish through us.

Additional Terms

Clauses we publish under section 26. They form part of this agreement and bind you exactly as the numbered sections do.

3 Eligibility and Your Account

3.1 Who may use the Services

You must be at least 18 years old, or the age of majority where you live if that is higher. This is not a formality: real money moves through this platform and under Indian law a person who has not reached the age of majority cannot enter into a binding contract at all. If we find that an Account was opened by someone under age, we may close it, reverse any benefit granted to it and return any remaining balance to its source.

Every time you add funds you are also asked to confirm separately, on screen, that you are old enough to make payments online where you live. That confirmation is required on every top-up and cannot be skipped.

You must not use the Services if you are barred from doing so under any law that applies to you, or if you are subject to sanctions that would make it unlawful for us to deal with you.

3.2 One person, one Account

You may hold one Account. One Telegram account pairs with exactly one Onflow Ads Account, in both directions — a second Account cannot be attached to the same Telegram account. Creating or operating additional Accounts to get around a limit, an allowance, a Reliability floor, a penalty or a suspension is a breach of these Terms and is dealt with under section 16.

Accounts are personal to you. You may not sell, rent, share or transfer an Account, and you may not let anyone else use your credentials.

3.3 Accurate information

Give us accurate information when you register and keep it current. Your email address in particular is where verification codes, receipts, dispute notices and support replies are sent, so an address you no longer read is a problem you will feel. Most features require a verified email address before you can use them.

3.4 Keeping your Account secure

You are responsible for everything that happens under your Account, whether or not you authorised it. That means:

• keep your password confidential, and use two-factor authentication if you can;
• store your two-factor recovery codes somewhere safe — if you lose both your authenticator and your recovery codes, nobody can pass the second step for you;
• treat an API key exactly like a password. An API key spends your Wallet. Anyone holding one can place Orders billed to you. Never put a key in a public repository, a chat message or client-side code, and revoke a leaked key immediately from your dashboard;
• tell us at support@onflowads.com as soon as you suspect any unauthorised use.

3.5 Closing your Account

You can close your Account at any time — section 24 explains how, and what to do first so you do not leave money or an unfinished deal behind.

4 Channels: What You Can Connect

4.1 What we require of a Channel you connect

To connect a Channel to your Account, all of the following must be true, and they stay true for as long as you use it here:

• It is public. The Channel has a public @username and a t.me link. Private channels cannot be listed or verified;
• You own it, or you are authorised to manage it. You must not connect a Channel belonging to someone else without their permission;
• You are an administrator of it on Telegram; and
• @OnflowAdsBot is an administrator of it, holding at least the Post Messages right.

Individual products add their own requirements on top — a minimum subscriber count for a Paid Promotions listing, for example. Those are shown in the product before you commit.

4.2 The rights the Bot needs, and why

Post Messages

Required. Without it the Bot cannot publish the placement you accepted or booked, and cannot verify the Channel at all.

Delete Messages

Recommended generally, and required to host in the Subscriber Exchange. The exchange promises every hosted placement comes down after 24 hours; the Bot cannot keep that promise — for you or for anyone hosting your ad — without the right to remove its own post.

Edit Messages

Recommended, so the Bot can correct or refresh a post it published itself.

What the Bot does with those rights is deliberately narrow: it publishes only what you accept or book, it removes only its own posts, and it reads the Channel's public details and counts. It never messages your subscribers privately, never posts anything outside the campaigns and slots you set up, and Telegram does not give it your subscriber list in the first place.

4.3 How verification works — and what it does not mean

We do not take your word for a Channel and we do not ask for screenshots. We ask Telegram directly for the Channel and its administrator list. Because only an administrator can appoint another administrator, the Bot's presence in that list is the proof that you control the Channel. Where your Telegram account is linked to your Account, we also confirm that you personally are an administrator.

Verification confirms two facts and no more: that the Channel exists and is public, and that it is controlled by someone who could add our Bot to it. It is not an endorsement, a quality assessment, an audit of your audience, or any warranty by us about you or your Channel — to you or to anyone who deals with you here.

4.4 Keeping a connected Channel usable

Verification is not a one-off hoop. Removing the Bot, stripping its Post Messages right, making the Channel private, renaming it, transferring it or deleting it will break verification and will break delivery. If you do any of those while a Placement, a hosted placement or an Order is running, the resulting failure is attributable to you, and section 15 and section 19 apply.

You must also declare honestly where your subscribers come from when a product asks, and you must comply with Telegram's own terms at all times. A restriction imposed on your Channel by Telegram is outside our control and may stop features working here.

4.5 Removing a Channel

You can remove a Channel from your Account at any time. Removing it does not touch the Telegram channel itself — we never delete or alter anything on Telegram when you disconnect — and it does not remove the Bot from your admin list, which is something you do on Telegram yourself. Crucially, removing a Channel does not cancel or settle anything you have already committed to: obligations you took on through any product are governed by that product's rules, and walking away from a live commitment affects your Reliability Score.

5 The Services

Onflow Ads is an advertising and growth platform for Telegram channels. These are the products we run today, each with its own section below:

Boost Metrics

Growth services — members, views, reactions and similar — bought from your Wallet and fulfilled by third-party Providers. Section 6.

Paid Promotions

A marketplace where advertisers buy ad placements from Channel owners, with the payment held in escrow until delivery is verified. Section 7.

Cross-Promotion

A free, reciprocal swap in which two matched Channels publish each other's post. Section 8.

Subscriber Exchange

A free reciprocal ad exchange: host other members' ads and your own ad runs across the network. Section 9.

AI Studio and AI helpers

Assistive tools that draft ad copy, generate images and explain your numbers. Section 10.

Wallet and plans

A prepaid USD balance that pays for everything, and optional membership tiers that change your limits, fees and tools. Sections 12 and 13.

Bot, Mini App, tracking and analytics

Delivery, notifications and measurement across Telegram and the web. Sections 11 and 17.

5.1 What is live, and what is not promised

Telegram is the platform that is live. You may see pages for Instagram, YouTube, X, TikTok, Discord and others. Support for those is planned, not promised: it may change, arrive late, or never ship, and nothing on this platform is a commitment that it will. Some products are also marked as in development in the product itself — where a product surface and a marketing page disagree, the product surface is right.

5.2 We may change the Services

We may add, change, price, limit, suspend or withdraw any feature, and we may set and vary the values the platform runs on — fees, floors, bonuses, quotas, allowances, penalties, plan entitlements and product limits.

Because those values are operator-set and tuned over time, the figure shown to you in the product at the moment you act is the one that applies to that action. A rate already fixed onto a payment or an Order is not changed retrospectively. Our guide and marketing pages may lag; the product does not. Section 25 deals with changes to this agreement itself.

6 Boost Metrics

Boost Metrics is our growth-services store. You choose a service, nominate a target, choose a quantity, and pay from your Wallet. This section governs every Boost order, however you place it — on the Website, in the Bot, through the cart or a mass order, through Auto-Boost or through the developer API.

6.1 We resell; Providers deliver

We do not deliver these services ourselves. Boost orders are fulfilled by independent third-party Providers. Each service's speed, quality, minimum and maximum quantity, and whether it supports refills or cancellation at all, are set by the Provider — not by us — and can change without notice to us.

We are responsible for what we promise you in this agreement: pricing you correctly, charging you once, relaying your Order, and applying the refund rules in 6.5 honestly. We are not responsible for a Provider's independent acts or omissions, and a Provider is not our agent for the purpose of any warranty.

6.2 Telegram channel members: what you must paste

This is the single most common way a Boost order is wasted, so read it before you order.

• For services that add members to a Telegram channel, you must supply that Channel's invite link — the https://t.me/+… form. A public @username or plain t.me/yourchannel link will not work for these services and the field will refuse it.
• The Channel itself must be a public Telegram channel that you own or control, as required by section 4. The invite link is how the Order is delivered; it does not change what the target has to be.
• For services that act on a post — views, reactions and the like — you must supply the direct post link, for example https://t.me/yourchannel/123, not a channel link.

Choosing the target is your responsibility. We validate the shape of a link — that it looks like the right kind of address for the service you picked, and that it is not a look-alike or spoofed domain. We do not, and cannot, verify that the link points at a channel that exists, is live, is public, is the right kind of chat, or belongs to you. A well-formed link to the wrong place is a valid Order.

6.3 Price, quotes and payment

• A quote is not a price lock. Quoting is free, moves no money and reserves nothing. Prices follow the live catalogue and can move — with exchange rates, a Provider's own rate, your plan or a coupon's availability — between a quote and an Order;
• The binding price is the one on the launch button at the moment you confirm. The same code that shows you that number performs the charge;
• you are charged when you confirm, Boost Credit first and then Wallet Funds, in one step with the Order itself, so there is never a charge without an Order or an Order without a charge;
• your plan caps the value of a single Order and how many Orders you may have in flight; each service has its own minimum and maximum quantity; and
• an identical repeat of the same Order within a short window is treated as an accidental double-submit and blocked. If you meant it, confirm it again.

6.4 Delivery

Where a service supports them, you may schedule an Order for later, spread delivery over several runs, or pay for a priority lane. Delivery times shown anywhere in the product are estimates based on typical performance, not commitments. Progress is measured from a start count taken when delivery begins, so growth you get from elsewhere during the run does not distort the figures.

6.5 What happens to your money when an Order goes wrong

These outcomes are automatic. You do not need to ask, and there is no claim form:

• No Provider accepts the Order — refunded in full, automatically;
• The Order never gets relayed and sits stuck — auto-refunded in full after a short timeout, so a charge never outlives a failed placement;
• Partial delivery — the undelivered remainder is refunded pro rata, automatically, as soon as the Order settles;
• Cancellation — only the undelivered remainder that the Provider actually returns is refunded. Units already delivered are kept and are not refundable. Delivery carries on until the Provider acts on the request, so the delivered share can grow between your click and their confirmation;
• A completed Order has been performed and is not refundable.

Refunds always return to the balance they came from: Boost Credit comes back as Boost Credit and cash comes back as cash, in the same proportions you paid. Promotional balances never convert into withdrawable money through a refund.

6.6 Refills, guarantees and drops

Counts delivered by any growth service can fall afterwards. Where a service advertises a refill, you can ask for the count to be topped back up at no extra cost, inside the Order's guarantee window — its own guarantee length if it has one, otherwise 30 days from completion. Some plans include a longer guarantee on every Order, and one can be bought at checkout.

Where a guarantee applies and a measured drop occurs that the Provider will not refill, we credit the shortfall back once per Order as Boost Credit, valued pro rata to what you paid. That is the whole of the remedy.

6.7 Cancelling an Order

A scheduled Order that has not launched can always be cancelled for a full refund. A live Order can be cancelled only where the service supports it, and even then a cancellation is a request passed to the Provider, not a right. If the Provider refuses, or cannot act, the Order continues.

6.8 Auto-Boost

Auto-Boost watches a Channel and boosts new posts automatically from a prepaid budget pool funded from your Wallet Funds. Each post becomes an ordinary Boost order with the same rules and the same automatic refunds. If you switch auto-renewal on, we charge the renewal from your Wallet without asking again — that is what you are enabling. If the pool or your Wallet cannot cover the next post or the next renewal, the rule pauses rather than overdrawing you; no debt accrues. Cancelling a rule refunds the unspent pool.

6.9 The developer API and storefronts

Where your plan includes it, you may place Orders through our API. API keys spend your Wallet, so section 3.4 applies with full force. Rate limits and key counts follow your plan.

If you reach us through a member's branded storefront, the prices there are set by that member and may be higher than our public list. Ordering through a storefront owner is an arrangement between you and them. Our agreement with you covers the Order we actually fulfil, not their pricing, their promises or their conduct.

6.10 No guarantee of outcome, and platform risk

We do not warrant that delivered counts are human, unique, engaged or permanent; that a service will produce any particular growth, reach, engagement or revenue; or that a Provider will remain available. Using growth services may breach the rules of the host platform, and the host platform may remove delivered counts or take action against your channel or account. That risk is yours, you accept it when you order, and it is not a ground for a refund.

7 Paid Promotions

7.1 Who is contracting with whom

Paid Promotions is a marketplace. An advertiser books a Placement in a Channel owner's Channel, and the advertiser and the owner contract with each other for that Placement. We are not the advertiser, we are not the publisher of the advertised message, and we do not buy or resell advertising space on our own account.

What we do provide is the venue and the machinery around the deal: the catalogue and matching, the pricing, the escrow, the publishing tools, the delivery monitoring, the proof archive and the dispute process described below. We take those roles on deliberately, and this section bounds each of them. Outside them, we are not either party's agent and we do not guarantee the other side's performance.

7.2 Escrow

When an advertiser checks out, the money leaves their Wallet immediately and is held by us. The owner cannot touch it. It is released only after the Placement has been delivered and checked, on the schedule fixed at the moment of delivery, or earlier if the advertiser confirms.

To be clear about what escrow here is and is not: funds we hold sit in our ordinary business accounts. They are not segregated client money, they are not held on trust, and they earn no interest for either party. Holding them is a service we perform under this agreement, and your claim in respect of them is a contractual claim against us under these Terms.

7.3 Commission and pricing

We charge a commission on each booking, to both sides: the advertiser pays the owner's price plus our fee, and the owner receives their price minus our fee. Each side's rate comes from that side's plan, is shown before you commit, and is fixed onto the order so it can be checked afterwards. An owner with a low Reliability Score may carry a small surcharge on their side only — an advertiser has no way to know an owner's history before booking, so it is not charged to them.

Discounts we fund — promotional codes, volume discounts, bundle spreads — come out of our own commission and never reduce the owner's published payout. Discounts an owner chooses to offer are their own and do reduce it. Either way, the total on the pay button is the total charged.

7.4 If you are a Channel owner

Accepting a booking is a commitment, and the platform treats it as one:

• answer a booking request within the window shown. Letting it lapse unanswered auto-declines it, refunds the advertiser and costs you Reliability;
• publish inside the booked window, using the format that was booked;
• keep the post live, unedited, and pinned for the time the format promises. Removing it early, unpinning it during its promised hours at the top, or editing it are all detected and all count against you;
• keep the Bot's rights in place for the whole run. An unreadable Channel reads as a broken Placement;
• supply a public t.me link to the exact post when you mark it delivered. A private link cannot be monitored, and 7.6 explains what that costs you; and
• on higher-value bookings, stake the refundable good-faith deposit shown at accept time. It comes back to you on clean delivery and if the advertiser cancels; it is forfeited to the advertiser — not to us — where a failure is your fault.

7.5 If you are an advertiser

You are solely responsible for the advertisement: for owning or licensing everything in it, for the truth of every claim in it, for its legality in every place it will be seen, and for complying with advertising law and with the rules of the host platform.

Every claim you make must be truthful, not exaggerated, and capable of being substantiated — and you must give the Channel owner enough information to support any claim they are being asked to carry. You must not run bait advertising, advertise something you cannot supply, describe as free something that is not, or use a disclaimer that contradicts or hides the claim it qualifies.

7.5.1 Disclosing paid promotion

A paid placement must be disclosed as one. Both the advertiser and the Channel owner are responsible for this, and in India it is required by the Consumer Protection Act 2019, the Central Consumer Protection Authority's endorsement guidelines and the ASCI code. The disclosure must be:

• a plain label — Ad, Advertisement, Sponsored, Collaboration, Partnership or similar — in the same language as the post;
• upfront and hard to miss: visible without tapping "more", not buried at the end of a caption or inside a block of hashtags, and not hidden behind a link; and
• for video or audio, disclosed both visually and audibly.

A Channel owner publishing a promotion must also have adequate knowledge of what they are endorsing, must not make claims the advertiser cannot substantiate, and must hold any qualification the law requires for health or financial promotion.

The product may warn you when a disclosure appears to be missing. That warning is a courtesy, not a compliance check, and it does not move the obligation from you to us. Prohibited content is dealt with in section 16, and a Channel owner may set stricter rules of their own.

7.6 Monitoring and proof

Our monitor checks that a delivered post still exists and, where the format promises it, is still pinned. It is deliberately conservative: it acts only where Telegram is explicit that the post is gone or the Channel is unreachable, and a network problem, a rate limit or any reading it could not complete is retried, never treated as a failure. Ambiguity resolves in the owner's favour.

At delivery we freeze the agreed creative and the live post link into a proof archive, and later checks append timestamped captures to it, flagged if the live content has drifted from what was booked. That archive is what a dispute is decided on — not the two sides' accounts of events.

7.7 Verification, release and confirming early

After delivery, the advertiser has a short window to inspect the live post and raise a concern. Doing nothing counts as a clean delivery and the Placement auto-completes when the window closes. Release timing after that follows the owner's plan and is fixed at delivery — it never moves later because a subscription changed afterwards.

An advertiser can also confirm a Placement early. Confirming pays the owner immediately and cannot be undone from the interface. Check the post is live, in the right Channel and unaltered before you confirm.

7.8 Disputes

An advertiser may raise a concern once the ad has actually been published, and only within the window shown on the order, measured from publication. After that the booking is settled for good. One open concern per booking.

Raising a concern holds the payout, freezes the owner's Wallet for the review, moves their Account to "Under Review", and freezes our own evidence at that moment so neither side can change the record afterwards. A member of our team then decides it. If it is upheld, the advertiser is made whole under the Refunds Policy, the good-faith deposit goes to the advertiser and the owner takes the heaviest Reliability penalty we apply. If it is rejected, the payout releases and the concern costs the raiser Reliability — a repeated pattern of rejected concerns costs more.

7.9 Cancellation

An advertiser may cancel free of charge before the owner accepts. After acceptance but before the ad goes live, a late-cancellation fee is deducted and paid to the owner — they committed a slot and turned other bookings away — with the rest refunded to the advertiser's Wallet, and the advertiser takes a Reliability penalty that escalates if it becomes a pattern. Once a Placement is live it cannot be cancelled; the dispute route in 7.8 is what remains.

7.10 Payouts and identity verification

As your lifetime payouts grow, we require progressively stronger identity verification before releasing further payouts. The thresholds and what each level asks for are shown in the product. A payout that would carry you past a threshold you have not met is held, never confiscated, and is released when the level is met. All withdrawals are subject to section 12, including manual review.

7.11 What the numbers mean

View, forward and reaction figures come from Telegram's own counters. Click figures come from our first-party redirect and are de-duplicated per day using a salted, non-reversible fingerprint. Audience demographics on a listing are the owner's own claim and are labelled as such.

A figure we could not measure is recorded as unmeasured, never as zero — "we did not look" is not the same as "nobody saw it". No metric anywhere on this platform is a warranty that an audience was human, unique, attentive or likely to convert, and projections and averages are exactly that.

7.12 Auctions, bundles and fair dealing

Where auctions are available, a bid is escrowed when you place it and released as soon as you are outbid; a bid in the final minutes extends the clock; the winner is charged their own bid and no more; and if a slot cannot run, every hold is released. Curated bundles are packages we assemble and re-price at booking, and every owner in one is paid their full rate.

Buying from yourself — including through a second Account or one sharing a Telegram identity — pays out normally but earns no Reliability, no ranking benefit and no valid review. Paid featuring is always labelled as paid and never outranks a materially larger Channel on reach.

8 Cross-Promotion

Cross-Promotion is a free, reciprocal swap: two matched Channels each publish the other's promotional post for an agreed run. No money changes hands — you are trading reach, and the only thing securing the deal is that both sides keep their word.

By joining a campaign you authorise the Bot to publish the agreed post in your Channel at the agreed time and to remove it at the end of the run. That authority is limited to the post you approved, for that campaign.

8.1 Taking part

• you need a public Channel with the Bot as an administrator, as set out in section 4;
• your Reliability Score must be at or above the floor shown for Cross-Promotion. The bar is higher here than on the paid marketplaces, because no money sits in escrow and trust carries the whole deal;
• starting a campaign or sending a request draws on your plan's monthly allowance. Joining someone else's campaign is never capped, on any plan; and
• only campaigns that actually find and keep a partner use up an allowance.

8.2 What you are committing to

Joining a campaign is a commitment to a real person on the other side who is arranging their Channel around it. Specifically:

• confirm or renegotiate the schedule promptly after joining. If you attach a Channel and then go quiet, the campaign is released, your partner is freed without losing an allowance, and the lapse is recorded against you — repeated lapses pause your ability to join for a period;
• review your partner's post when asked. An unanswered review auto-approves after the time shown, so silence cannot strand a finished campaign;
• you may cancel before a campaign goes live, and your partner is told. Once it starts going live it cannot be cancelled; and
• keep the post up for the agreed run. Taking a cross-promotion post down early is a breach: it costs Reliability, and where the campaign was insured the wronged side is compensated.

8.3 What we do not promise

We do not guarantee that you will be matched, that a partner will perform, that a match is well judged, or that a swap will produce any growth. Match verdicts and suggestions are informational. Any subscriber change reported over a run is simply your Channel's total change across that period — it includes growth and losses that have nothing to do with the swap, and it can be negative. We may change, suspend or withdraw Cross-Promotion at any time.

9 Subscriber Exchange

The Subscriber Exchange is a free reciprocal ad exchange. You host other members' ads in your Channel, and in return your own ad runs across other members' Channels. No money is paid for placements — the exchange runs on reciprocity.

It is host first: you cannot run an ad until at least one of your Channels is enrolled and hosting.

9.1 Enrolling a Channel

Enrolment needs a public Channel you administer, with the Bot as an administrator holding both Post Messages and Delete Messages. The Delete right is not optional here: the exchange promises every hosted placement comes down after 24 hours, and the Bot cannot keep that promise — for you, or for anyone hosting your ad — without it. A Channel can be enrolled by one Account only.

9.2 Your protections as a host

Hosting is not a blank cheque. You keep control:

• you set a content-level ceiling, and nothing above it is ever matched to your Channel. Sensitive levels require your explicit, informed opt-in;
• a limit on how many ads you are asked to carry per week, and a minimum gap between placements;
• optional per-ad review before anything posts; and
• you may refuse any individual ad, penalty-free. A refused ad is blocked from that Channel permanently and the advertiser is never told who refused it. The only consequence is neutral: a placement that did not run earns no credits.

9.3 The 24-hour hold binds everyone, including you

Every placement stays up for its full 24 hours and is then removed by the Bot. Removing a hosted placement early — by deleting the Bot's post, or by demoting or removing the Bot so it cannot manage the placement — is detected and attributed to your Account. It costs Reliability, triggers a strike and a cooldown that pauses both hosting and advertising, and repeated strikes suspend your Channels from the pool for longer. Some plans forgive a number of accidental early removals per cycle; nothing forgives removing the Bot or stripping its rights, because that breaks the machinery every guarantee in the exchange depends on.

Cancelling your own ad or withdrawing your Channel is always available and never penalised — but neither cuts a running placement short. The hold applies to everyone equally, including you.

9.4 SubX Credits are not money

No amount of credits — or money — overrides a host's content level, a host's refusal, a weekly limit, the gap between placements, or the ceiling on placements per cycle. A low Reliability Score reduces the reach your ads receive, and nothing you buy exempts you from that.

9.5 Running an ad

Every ad is reviewed by a person before it runs, and must be classified honestly — a mislabelled ad is declined, and some topics are forced to a minimum content level wherever you would have put them. Links in exchange ads must point at Telegram; external destinations are refused, because a host's subscribers should never be pulled to an arbitrary site by an ad the host did not choose.

The exchange is anonymous in both directions: advertisers see totals and never which Channels carried their ad; hosts see the ad and never who wrote it. Do not attempt to unmask the other side.

10 AI Features

The AI Studio and the AI helpers scattered through the product draft ad copy, generate images, suggest targeting and explain your numbers. They are genuinely useful and they are genuinely fallible, and this section is about the second half of that sentence.

10.1 Assistive only

Nothing an AI feature writes is a commitment by us. If an AI answer tells you a policy, a price, a refund or an exception applies to your case, it does not — only this agreement, the published policies and our team can decide that.

10.2 Your inputs go to third-party AI providers

To produce output, the text you supply — briefs, pasted copy, editing instructions and image prompts — is transmitted to third-party AI providers who run the models. We choose and may change which providers we use. The Privacy Policy explains how that data is handled. Do not paste anything into an AI feature that you would not be willing to send to a third-party processor: no passwords, no keys, no confidential material belonging to someone else, no personal data you are not entitled to share.

10.3 Who owns the output, and who is responsible for it

As between you and us, we claim no ownership of the output a feature generates for you, and you may use it. But you should understand exactly what you are getting:

• we do not warrant that output is original, unique to you, accurate, or free of third-party rights;
• the same or similar output may be generated for other users, including your competitors;
• image generation is constrained to avoid embedded text, logos, watermarks and real people's faces. That is a design choice that reduces risk — it is not a warranty of non-infringement; and
• you are the publisher. Clearing rights, checking facts, and the legality of anything you publish are yours, exactly as they would be if you had written it yourself.

10.4 Allowances and fair use

AI use is metered in actions, not charged to your Wallet. Your allowance comes from your plan, applies across the Website and the Bot on one meter, and resets on daily and monthly windows — you are blocked as soon as either is full. A generation that fails or returns nothing does not use an action. Allowances are operator-set and the live figure in the product governs. Your Reliability Score can reduce or remove your allowance, and AI is paused entirely while your Account is under review.

10.5 AI content policy

Requests that attempt to manipulate the model itself, or to generate content involving the sexual exploitation of minors, weapons or explosives, drug synthesis, malware or account theft, phishing, or investment fraud, are refused before they reach a provider. Serious attempts are flagged for human review, and a confirmed abuse is a Reliability penalty under section 15 and may end your Account.

Passing an automated content check is not permission to publish. Copy the AI was willing to write can still breach these Terms, the host platform's rules, a Channel owner's rules or the law. Those checks protect the model; you are still bound by section 16.

10.6 Labelling AI-generated content

Where content is created or materially altered by an AI tool — text, images, audio or video — the law increasingly requires it to be identifiable as such. Accordingly:

• where we apply a label, watermark, disclosure or provenance metadata to output generated through our tools, you must not remove, suppress, alter or obscure it;
• where we ask you to declare whether content you upload is synthetically generated, you must answer truthfully. We may verify that declaration, and we may remove content, suspend access and report offences where it is false; and
• you must not use our AI features to create or publish anything unlawful under section 16, and in particular must not use them to produce synthetic or morphed depictions of a real person without that person's consent.

Publishing synthetically generated content in breach of applicable law may carry penalties under that law, and those fall on the publisher — which, as 10.3 explains, is you.

11 The Telegram Bot and Mini App

The Bot is the Website's arm inside Telegram. It runs your live campaigns, publishes and removes the posts you agreed to, counts ad opens, delivers notifications, signs you in and opens the Mini App. It is not a support desk, it holds no separate account, and it never handles money.

The Mini App is the Website rendered inside Telegram. It is the same product under this same agreement, and Telegram's signed statement of who you are is what signs you in.

11.1 One Telegram account, one Account

The pairing is one to one in both directions. If you use the Bot before you have an Account with us, a starter Account is created for it automatically.

11.2 Sign-in security

The six-digit sign-in code appears only in your own browser on onflowads.com, and you type it into the Bot to prove the same person controls both. The Bot never sends you a code. Codes are single-use, time-limited and locked after a few wrong attempts.

Only trust links and codes that came from onflowads.com in your own browser. Anyone can create a Telegram bot with a similar name and picture; ours is @OnflowAdsBot and nothing else.

11.3 Notifications are best-effort

Delivery of a notification — by Telegram, email or browser push — is best-effort and never blocking. If you have blocked the Bot, or Telegram is having a bad minute, or an email bounces, your Order, Placement, payout and balance are entirely unaffected. They live on the platform, not in the message. It is your responsibility to check your own dashboard rather than to rely on a message arriving.

Telegram is a third party we do not control; section 18 applies to it in full.

12 Wallet, Payments and Fees

12.1 What the Wallet is

The Wallet is a prepaid balance denominated in US Dollars that pays for everything on the platform. You add funds, then spend them on Services.

For the avoidance of doubt: Wallet Funds are not a deposit, not e-money, not a bank balance and not an investment. They earn no interest, they are not held on trust or segregated, and they give you no claim on us other than the contractual right to spend them on the Services under this agreement. Boost Credit and SubX Credits are promotional balances with no cash value at all.

12.2 Adding funds

• Top-up pricing is additive. You are credited the full amount you enter, and our fee is added on top of what you pay. Nothing is skimmed off your credit, and the "total to pay" shown before you confirm is the entire charge;
• each payment method has its own minimum and maximum per top-up, shown before you pay;
• our platform fee is a percentage set by your plan, subject to a minimum fee floor per method. On a small top-up that floor dominates, so the effective rate can be materially higher than the headline percentage. The breakdown shown before you confirm is the one that applies;
• deposit bonuses, where any are running, are promotional, are set per method, do not stack, and can be changed or withdrawn at any time. The bonus shown on the payment page is the authority; and
• you must confirm your age on every top-up.

12.3 Currency and exchange rates

Balances are held, spent, refunded and paid out in US Dollars. Payments made in another currency — INR on the UPI and card rail — are converted at a rate locked onto your order when the payment is created. That locked rate binds for that payment, so a market move while you are at the checkout cannot change the credit you were promised. Conversions displayed anywhere else on the platform are indicative only.

12.4 Cryptocurrency payments — read this before you send

Crypto payments carry risks that card payments do not, and they fall on you:

• an invoice is credited only when the full amount confirms on the network. An underpaid invoice is not credited — this most often happens when your wallet or exchange deducts its own network fee from the amount you entered, so send exactly what the checkout asks for;
• invoices expire. Paying an expired invoice does not credit automatically; contact support with your reference and transaction hash;
• sending on the wrong network, or sending a different coin, can lose the funds permanently. Neither we nor the processor can reverse it or recover it.

12.5 Confirmation and crediting

Every payment is verified directly with the payment provider before any credit is applied, and each payment is credited exactly once — it cannot be double-credited or lost between confirmation paths. If you are charged more than once for the same top-up, the duplicate is refunded in full. If money has left your account and no credit has appeared within a few hours, contact us with the date, amount and reference and we will trace it.

12.6 Withdrawals

• only your withdrawable balance can be withdrawn, and only above the minimum shown;
• a service fee set by your plan is deducted from the gross, and your plan sets how many requests you may make per calendar month;
• the gross is held from your balance immediately when you request;
• every withdrawal passes a manual review before it is sent and may be rejected. A rejected request refunds the held amount in full and does not count against your monthly allowance; and
• we may hold or refuse a payout where identity verification is outstanding, where a concern is under review, or where we reasonably suspect fraud.

12.7 Taxes

Prices may be shown exclusive of taxes. You are responsible for any tax arising on your own earnings and activity, including declaring and paying income tax and any goods and services tax that applies to you. Where the law requires us to collect a tax or to withhold and deposit an amount against a payment we make to you — including tax deducted at source on payments made by an e-commerce operator to a participant — we will do so, and the amount we pay you will be net of it.

12.8 When we can withhold, reverse or recover

We may withhold, reverse, hold or recover a payment, a payout or a balance where we reasonably suspect fraud, where a chargeback or payment reversal is initiated, where an amount was credited in error, or where you breach these Terms. If your balance goes negative as a result of a reversal or a correction, you must repay the shortfall, and we may set it off against anything we hold for you.

12.9 Changing fees

We may change fees, floors, bonuses, minimums, maximums and limits, and those changes apply going forward. A rate already fixed onto a payment or an Order is not changed retrospectively — what you were shown when you confirmed is what governs that transaction.

13 Plans and Memberships

Membership plans change your limits, fees, allowances and tools. They are optional — the platform works without one.

• a membership is a prepaid fixed term, charged in full from your Wallet when you buy it. There is no card on file;
• nothing renews automatically, which also means there is nothing to cancel. A membership simply runs out;
• renewing the tier you already hold adds the new term on top of your remaining time, so renewing early never costs you a day;
• a lower tier cannot be bought while a higher one is active; and
• the top tier is application-only and cannot be purchased.

Membership charges are final. There is no refund and no credit for an upgrade that replaced a running term, for a term you stop using before it ends, or for a tier bought by mistake. The confirmation screens exist precisely so that nothing is charged without you seeing the amount and the consequence first.

When a membership lapses your Account reads as free-tier again. You keep your Account, your Channels, your Wallet balance, your history and your Reliability record, and anything already in flight keeps the terms it was created under. Only the ongoing benefits stop. Plan entitlements are operator-set and may change; the live figures in the product govern.

14 Refunds and Cancellations

The operative document is the Refunds & Cancellations Policy at onflowads.com/refunds. It forms part of this agreement and sets out in full how cancellations, service refunds and wallet top-up refunds work, for every product, with the windows and the fees. Please read it before you pay — it is short, and it is where the answer to almost every money question lives.

The headline rules, so that nothing here surprises you:

• Service refunds are automatic and go to your Wallet. Where a Boost order could not start, was cancelled or delivered only in part, or where a Placement was cancelled in time or failed to run, the refund is credited without you asking;
• Delivered or completed services are performed and are not refundable, and units already delivered are never refunded;
• A top-up refund is a request, not a right. It can only be asked for within a short window after the top-up was credited, only while none of it — and nothing else in your Wallet — has been spent since, and every request is reviewed manually and may be declined;
• an approved top-up refund is paid to an external destination, not back to your Wallet, net of a platform fee and the payment gateway's own fees. The exact breakdown is shown before you submit; and
• promotional, bonus and goodwill credit — including Boost Credit and SubX Credits — has no cash value and is never refundable or withdrawable.

Nothing in this agreement or in the Refunds Policy limits or excludes any right you have under applicable law that cannot be excluded — including your rights as a consumer.

15 Reliability and Account Standing

Every Account carries one Reliability Score, shared across every product and both surfaces. It is the platform's main non-monetary sanction, and because it decides what you are allowed to do, you are entitled to know exactly how it works.

15.1 How it moves

• every Account starts at the same neutral score;
• it moves on confirmed outcomes only — an upheld concern, a detected early removal, a confirmed payment reversal — and never on suspicion or accusation;
• every movement is written to a ledger you can read, with a reason. Nothing moves your score without a line you can see;
• clean completions earn credit, with diminishing returns near the top so a score cannot be farmed by churning cheap deals; and
• self-dealing — trading with yourself, or with a second Account sharing your identity — earns nothing at all.

Penalties are published, fixed in size, and applied once per incident. They cover ignoring a request, failing to post in the window, removing a post early, an upheld fraud concern, raising a concern that does not stand, abandoning a deal you started, confirmed referral abuse, a confirmed chargeback and confirmed AI abuse. A failure caused by a platform outage or by us is not a penalty, and where the cause cannot be determined, no penalty is applied and a person reviews it.

15.2 What the score gates

Each marketplace has a minimum score to start something new. Below the floor, that surface locks until you recover — but anything already in flight always finishes, because freezing live work would punish the counterparty who did nothing wrong. A low score also reduces your reach, tightens your AI allowance and, for Channel owners, can add a small commission surcharge. Scores recover automatically after a clean streak, bounded so that healing alone never carries you past the neutral starting point — the rest you earn back with clean deals.

15.3 "Under Review"

While a fraud concern naming you is open, or your Wallet is on hold, your Account shows as Under Review. During that time you cannot start a new deal on any surface, withdrawals and payout claims pause, and AI generation is off. You can still finish everything already in progress, and you should.

Being Under Review is not a finding against you. Your score is frozen so that an unresolved accusation cannot be used against you, and it clears automatically the moment the concern is resolved — in either direction.

15.4 Appeals

Every standing penalty on your ledger can be appealed, and a person reviews every appeal. If it is overturned, the exact points are restored. You can never remove a ledgered penalty yourself — that is deliberate, and it is what makes the ledger worth anything to the people who deal with you.

15.5 Closing an Account is not a reset

A below-baseline record does not disappear when an Account is closed. If you re-register with the same identity, you resume at that record's floor for a period tied to how serious the mark was. An Account in good standing leaves nothing behind at all. The Privacy Policy explains what is retained and for how long.

We may vary the published values — penalties, credits, floors and healing rates — going forward. The values shown in the product and on your reliability page are the ones being enforced.

16 Acceptable Use and Prohibited Conduct

The rules come down to three things: no illegal content, no fraud, no fakery. In more detail, you must not — and must not permit anyone else to — use the Services to:

16.1 Content you must not publish or promote

• anything unlawful, fraudulent, deceptive, misleading or infringing;
• any material that depicts or relates to the sexual abuse or exploitation of children, in any form or phrasing whatsoever;
• hate speech, harassment, threats, defamation, or content inciting violence or hatred against any person or group;
• obscene, pornographic or paedophilic material, or adult content outside a surface that expressly permits it and to a host who has expressly opted in;
• scams, malware, ransomware, phishing, credential or wallet-drainer content, pirated goods or counterfeit products;
• investment, financial, gambling, betting, pharmaceutical, tobacco, alcohol or other regulated promotion that you are not licensed or permitted to run in the places it will be seen;
• anything that infringes a patent, trademark, copyright or other proprietary right, or that violates anyone's privacy;
• anything that impersonates another person or misrepresents your affiliation with anyone;
• anything that belongs to another person and to which you do not have any right;
• anything harmful to a child, or that is invasive of another person's privacy including their bodily privacy, or that is insulting or harassing on the basis of gender, libellous, or racially or ethnically objectionable;
• anything relating to or encouraging money laundering or gambling, or promoting enmity between groups on grounds of religion or caste with intent to incite violence;
• anything that deceives or misleads the recipient about the origin of a message, or that is knowingly false or misleading but may reasonably be taken as fact, or that is patently false and published to mislead or harass a person or entity for financial gain or to cause injury;
• any software virus, worm or code designed to interrupt, destroy or limit the functionality of any computer resource; or
• anything that threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or that incites any cognisable offence or prevents the investigation of one, or is insulting to another nation, or is otherwise contrary to any law in force.

This list mirrors the categories of information that intermediaries operating in India are required to tell their users not to publish, and we will act on content falling within it.

16.2 Conduct that is prohibited

• artificially inflating audience, engagement or reach with bots, fake members or purchased traffic in order to deceive a counterparty, and misrepresenting a Channel's size, niche, audience, ownership or subscriber source;
• operating more than one Account, or using someone else's, to evade a limit, an allowance, a Reliability floor, a penalty, a suspension or a ban;
• self-dealing, wash trading, manipulating reviews or ratings, and referral abuse including self-referral and fake sign-ups;
• initiating a chargeback or payment reversal instead of using the published refund route, or making a knowingly false fraud concern;
• circumventing or interfering with security, rate limits, matching logic, pricing, moderation or payment controls;
• scraping, crawling, harvesting or accessing the Services by automated means outside our published developer APIs — automated access is blocked, and evading that block is a breach;
• reverse engineering, decompiling or attempting to derive our source code, or introducing any virus, worm or harmful code;
• reselling, sharing or exposing an API key or Account access;
• attempting to identify an anonymous counterparty in the Subscriber Exchange;
• misusing AI features, including attempts to manipulate the model or to generate prohibited content; or
• using the Services to spam, or in any way that breaches Telegram's rules or the rules of any other platform you reach through us.

16.3 How we enforce this

We may review Channels, listings, creatives and campaigns for compliance. We are not obliged to monitor content and do not undertake to do so, but we may, and where we reasonably believe these Terms have been breached we may remove content, pause matching, refuse or reverse an Order, withhold settlement, restrict features, apply a published Reliability penalty, or suspend or terminate under section 24.

For deliberate fraud, scams, chargeback abuse or coordinated manipulation, we reserve the right — at our sole discretion — to permanently freeze payouts and the Account with every balance held, to delete the Account and its data with no payout and no refund, and to pursue any legal remedy available to us, including reporting the matter to the authorities.

16.4 Reporting content: notice and takedown

If you believe content published through the Services is unlawful, infringes your rights or breaches these Terms, tell us at support@onflowads.com or through our contact form. Include enough for us to find and assess it: a link to the exact post or listing, what is wrong with it, the right you rely on if any, and how to reach you. We acknowledge complaints and act on valid notices as set out in section 23.5, and we may remove content and act against repeat offenders. Knowingly false reports are themselves a breach of these Terms.

17 Content and Intellectual Property

17.1 You keep ownership of Your Content

Your Content stays yours. We do not claim ownership of your creatives, your copy, your images or your Channel.

17.2 The licence you grant us, and what it actually allows

To run the Services we need permission to do specific things with Your Content, so you grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, copy, reformat, schedule, publish, display and transmit Your Content so far as is needed to operate the Services. Because that is broader in practice than it sounds, here is exactly what it authorises:

• publishing your creative into someone else's Channel — a Paid Promotions Placement, a Cross-Promotion swap, or a Subscriber Exchange placement. That is the whole point of the product, and it cannot work without this permission;
• freezing a copy of the agreed creative into a delivery-proof archive at the moment of delivery, which the counterparty and our reviewers can inspect if the Placement is later disputed;
• displaying the Placement and its delivery record on proof and certificate pages that are publicly reachable by link, as described on those pages; and
• generating analytics and reporting from it.

The licence ends when you remove the content and close your Account, except to the extent we must keep a copy for proof, for an open or potential dispute, or to meet a legal or tax retention obligation — which is set out in the Privacy Policy. A proof archive that could be deleted by one side is worth nothing to the other.

17.3 What you promise us about Your Content

Every time you supply content you confirm that:

• you own it or hold all rights and licences needed to use it and to grant us the licence in 17.2;
• it does not infringe anyone's intellectual property, privacy, publicity or other rights;
• it is lawful, and every claim in it is truthful and substantiated, in every place it will be published; and
• you have every consent needed for any person, brand, logo or mark appearing in it.

17.4 Link rewriting and tracking

So that clicks can be measured, links in campaign creative are rewritten to pass through our own redirect, and standard campaign parameters may be appended. Parameters you set yourself are never overwritten, Telegram links and links to our own site are left untouched, and if a link cannot be tracked for any reason your original link is used rather than the Placement failing. By supplying a link in a campaign you agree to this rewriting.

17.5 Our intellectual property

The Services — the software, design, interfaces, text, graphics, logos and the Onflow Ads name and marks — belong to us or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose while you comply with this agreement. You may not copy, scrape, resell, frame or build a competing product from them, and you may not use our name or marks without our written permission.

If you send us feedback or suggestions, we may use them freely and without obligation to you.

17.6 Rights-holder complaints

If you own a right you believe is being infringed through the Services, write to support@onflowads.com with: the work or mark relied on, a link to the infringing material, a statement that you believe the use is not authorised, your contact details, and confirmation that the information is accurate. We will assess valid notices, may remove or disable access to the material, and may act against repeat infringers up to and including terminating an Account.

18 Third-Party Platforms, Providers and Dependencies

The Services run on top of services we do not own or control. That is not a footnote — it is structural, and it shapes what we can and cannot promise. The dependencies are:

Telegram

The platform everything here is built on: its API, its rate limits, its rules and its availability.

Providers

The independent third parties who fulfil Boost Metrics orders.

Payment processors and networks

Card and UPI gateways, crypto processors and the underlying blockchain networks.

AI providers

The third parties who run the models behind our AI features.

Infrastructure

Hosting, storage, email delivery, analytics and security vendors.

18.1 We are independent

Onflow Ads is an independent product. We are not endorsed by, affiliated with, partnered with, sponsored by or operated by Telegram, or by any other platform. Telegram, Instagram, YouTube, X, TikTok, Discord and every other platform name and mark belong to their respective owners and are used here for identification only.

18.2 Their rules apply to you too

Your use of any third-party platform is governed by that platform's own terms and policies, which we do not control. You must comply with them. A breach there can break features here, and if a platform suspends, restricts or removes your channel or account, we may be unable to operate anything tied to it — and that is not a failure on our side.

18.3 They can change, and we cannot stop them

Third-party APIs, rate limits, pricing, policies and availability can change, degrade or be withdrawn with no notice to us. That can change, degrade or end a feature of the Services, sometimes immediately.

18.4 We are not responsible for them

We are not responsible or liable for the acts, omissions, outages, errors, delays, decisions, pricing, content or conduct of any third party, including any Provider or any counterparty you deal with here. Where a third party's failure prevents us from performing, our obligation is limited to the remedies expressly set out in this agreement and in the Refunds Policy — and nothing more. This section is a specific application of sections 19, 20 and 21.

19 Technical Failures, Failed Orders and Your Own Actions

19.1 Technical causes

We are not liable for any failure, delay, interruption, degradation, data loss or incorrect result caused by, or arising from, any of the following — this list is illustrative, not exhaustive:

• outages, downtime, maintenance, throttling, rate limiting, API changes, deprecations, policy changes, restrictions or suspensions at Telegram or any other host platform;
• failure, delay, rejection, partial performance, poor quality or withdrawal by a Provider, or a Provider ceasing to trade;
• failures, delays, reversals, misrouting, holds or errors at any payment processor, bank, card network, UPI system, crypto processor or blockchain network, including network congestion and confirmation delays;
• network, internet, DNS, routing, hosting, storage, database or connectivity faults;
• software defects, regressions, misconfiguration, data corruption, capacity limits or errors in measurement, counting or reporting;
• security incidents, denial-of-service attacks, credential stuffing, scraping or other abuse by third parties;
• scheduled or emergency maintenance; and
• any event described in section 28.6 (force majeure).

19.2 Your own acts and omissions

Equally, we are not liable where the failure or loss is caused or contributed to by something you did or failed to do, including:

• supplying a wrong, malformed, expired, private or otherwise unusable link, target or destination;
• nominating a group, supergroup, user account or bot — or any target that is not a Channel — where a Channel is required (see section 4);
• pasting a public @username where an invite link is required, or an invite link to a private channel or a group, for a Telegram members service (see section 6.2);
• removing the Bot from a Channel, or revoking or reducing its rights;
• making a Channel private, renaming it, transferring it, or deleting it;
• deleting, editing, unpinning, hiding or forwarding-away a Placement before its promised time has run;
• letting a plan, allowance, quota or budget pool lapse, or running out of balance;
• missing a window — acceptance, verification, refill, cancellation or dispute;
• ignoring or clicking past a validation warning, a confirmation screen or a duplicate check;
• entering a wrong payout destination, wallet address, UPI ID or network, or underpaying or overpaying an invoice;
• sharing your credentials or an API key, or failing to revoke a leaked one;
• breaching a host platform's rules, or having your channel or account restricted there; and
• any breach by you of this agreement.

19.3 What you do still get

This section is not a licence for us to keep money for nothing, and it does not displace the automatic protections built into the products:

• where a Boost order cannot be started, is rejected, delivers only in part or is cancelled upstream, the automatic refund rules in section 6.5 still apply on their own terms;
• where a Placement is not delivered, the escrow and refund rules in section 7 still apply;
• the Refunds & Cancellations Policy still applies in full; and
• where a failure is genuinely ours, we will put it right under those same rules.

Those published remedies are your exclusive remedy for a failed or defective Order or Placement. Where they give you nothing — because units were delivered, because a window closed, or because the cause falls within 19.1 or 19.2 — that is the agreed outcome, not an oversight.

19.4 Knock-on losses

We are not liable for the consequences of a failure even where we are liable for the failure itself, including lost audience, lost revenue, lost bookings, a missed campaign window, lost ranking or search position, reputational harm, or any action taken against you by a host platform. Section 21 applies to all of it.

19.5 Check your own account

You must review your Orders, Placements, balances, payouts and notifications and tell us promptly — and in any event within a reasonable time — if something looks wrong. Notices are best-effort (see section 11.3), so do not rely on a message arriving. To the extent a delay in telling us increases a loss, that increase is yours.

20 Disclaimers and No Guarantee of Results

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, conditions and representations of any kind, whether express or implied, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, title and non-infringement.

In particular, and without limiting the above, we do not warrant that:

• the Services will be uninterrupted, timely, secure, error-free or free of harmful components, or that defects will be corrected;
• you will achieve any growth, reach, members, subscribers, views, clicks, engagement, conversions, sales, revenue, ranking or campaign outcome. There is no promised result anywhere on this platform;
• counts delivered by any service are human, unique, engaged or permanent;
• any match, suggestion, projection, estimate, price recommendation, analytics figure or AI output is accurate, complete or suitable for your purpose — all of it is informational; or
• any counterparty is honest, solvent, competent or will perform. Counterparties are independent third parties, and we do not warrant their conduct.

Nothing we or the Services provide is legal, tax, accounting, financial, investment or regulatory advice, and you should not treat it as such.

21 Limitation of Liability

21.1 Losses we exclude

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, opportunity, contracts, data, goodwill, audience, subscribers or anticipated savings — however caused, whether in contract, tort (including negligence), breach of statutory duty or otherwise, and even if we were told such loss was possible.

21.2 The cap

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Services or this agreement in any twelve-month period is limited to the greater of:

1. the total amounts you actually paid us for the Services in the three months immediately before the event giving rise to the claim; or
2. USD 100.

This cap is a single aggregate limit allocated across every claim, not a limit per claim, and it applies to every theory of liability. We have set our prices on the basis of this allocation of risk, and you agree it is a reasonable one for a service of this kind at this price.

21.3 What is not excluded

Nothing in this agreement excludes or limits any liability that cannot lawfully be excluded or limited. That includes liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, and any liability arising under consumer protection law — including the Consumer Protection Act 2019 in India — that cannot be excluded by contract. Some jurisdictions do not allow certain exclusions or limitations, so parts of sections 20 and 21 may not apply to you, and nothing here affects rights you have as a consumer that cannot be waived.

22 Indemnity

You agree to indemnify, defend and hold harmless Onflow Ads and its affiliates, officers, directors, employees, contractors and agents against any claim, demand, investigation or proceeding brought by a third party, and any resulting loss, liability, damage, penalty, fine, award or reasonable cost (including reasonable legal fees), arising out of or connected with:

• Your Content, and anything published from or into your Channel through the Services;
• your use of the Services;
• your breach of this agreement, of any applicable law, or of any host platform's rules;
• any dispute between you and another user, a counterparty or a Provider;
• any tax you were liable to pay and did not; and
• any claim that Your Content infringes a third party's rights.

We will notify you of any such claim, and we may assume the exclusive defence and control of it at your expense, in which case you will cooperate with us. You must not settle any claim in a way that admits liability on our part, or that imposes any obligation or restriction on us, without our prior written consent.

23 Privacy, Data and Communications

Our Privacy Policy forms part of this agreement. It explains what personal data we collect, why we collect it, the legal basis for it, who it is shared with, how long it is kept and the rights you have over it. By using the Services you confirm you have read it. This section covers only the parts that are contractual.

23.1 Messages you cannot switch off

Some messages are part of the Services, not marketing: verification and security codes, receipts and invoices, order and Placement updates, payment and payout notices, dispute notices, plan expiry reminders and system announcements. You can choose which channels some of them arrive on and whether some are batched, but you cannot switch them off entirely while you hold an Account — they are how the platform tells you about your own money and your own commitments.

23.2 Marketing is separate and consent-based

Marketing and product-update emails are governed by a separate consent, and every one of them carries a one-click unsubscribe. Unsubscribing takes effect for marketing only — account, order and payment emails still reach you. You can resubscribe at any time.

23.3 Telegram messages and browser notifications

Direct messages from the Bot require a linked Telegram account and can be stopped by blocking the Bot or turning the category off. Browser push notifications require your browser's own permission and are controlled there. Delivery of anything is best-effort — see section 11.3.

23.4 What other people can see

A counterparty in a deal sees what they need to judge and run it: your Channel's public profile and figures, the creative you supply, and the public trust signals attached to your record. They do not see your email address, your Wallet balance, your ledger or your other campaigns. Delivery-proof and certificate pages are reachable by anyone holding the link and are not listed publicly; treat those links accordingly, since sharing one reveals the target and the delivery figures.

Some data survives closing your Account — records we must keep for legal, tax, accounting and dispute reasons, and the anti-evasion record described in section 15.5. The Privacy Policy sets out what and for how long.

If you handle anyone else's personal data through the Services, you are responsible for doing so lawfully, including having a basis to process it and honouring the rights of the people it belongs to.

23.5 Grievance redressal

If you have a complaint about the Services, about content published through them, or about how your data has been handled, raise it with us directly:

• for data and privacy matters, write to privacy@onflowads.com;
• for anything else, write to support@onflowads.com or use our contact form.

Include enough for us to identify the matter — your Account email or OFA ID, the order or Placement reference, dates, and links to anything you are complaining about. We will acknowledge your complaint within 24 hours of receiving it and dispose of it within 15 days.

Some complaints are handled faster because the law requires it. A complaint about content in the nature of a person's private area, nudity, a sexual act, or impersonation — including artificially morphed or synthetically generated images of a person — is acted on within 2 hours of receipt. Where we receive an order from a court of competent jurisdiction, or a notification from a government agency lawfully authorised to issue one, we remove or disable access to the identified content within 3 hours, and we retain the removed material and associated records for the period the law requires for investigation purposes.

If you are not satisfied with the outcome of your complaint, you may appeal to a Grievance Appellate Committee constituted under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 within 30 days of receiving our decision. Requests to exercise your data rights are handled under the Privacy Policy, and you may also complain to the Data Protection Board of India.

23.6 Your duties in relation to personal data

Indian data protection law places duties on you as well as on us. When you use the Services you must not impersonate anyone else when providing personal data; must not suppress material information when providing personal data for any document, identifier or verification we or the law require, including identity verification for payouts; must not raise a false or frivolous grievance; and must furnish only verifiably authentic information when asking us to correct or erase data. Breaching these duties may carry a penalty under that law, and may lead us to suspend your Account and hold pending payouts while we verify.

24 Suspension, Termination and Account Closure

24.1 Closing your Account

You may stop using the Services and close your Account at any time. Disconnect your Channels and write to support@onflowads.com from the email address on the Account. Before you do:

• withdraw any withdrawable balance you want to keep. Promotional, bonus and goodwill credit — including Boost Credit and SubX Credits — has no cash value and is not paid out;
• finish or cleanly cancel anything in flight, so you do not leave a counterparty without their side of a deal; and
• note that closing an Account does not clear a below-baseline Reliability record — see section 15.5.

24.2 When we can suspend or terminate

We may restrict a feature, or suspend or terminate your access in whole or in part, with or without notice, where:

• you breach this agreement;
• we reasonably suspect fraud, abuse or unlawful activity;
• we are required to by law, by a court or by a regulator;
• your conduct creates risk or legal exposure for us, for another user or for a third party; or
• we discontinue the Services or the part of them you were using.

A suspension is time-boxed: it ends automatically on the date shown, and your data, Channels, balance, listings and record are all still there when it lifts. A ban is permanent and does not expire. Both end every active session immediately, on every device. If you believe either was applied in error, write to support — bans are applied by people and can be reviewed by people.

24.3 Serious abuse

For deliberate fraud, scams, chargeback abuse or coordinated manipulation, we reserve the right at our sole discretion to permanently freeze payouts and the Account with every balance held, to delete the Account and all of its data with no payout, no refund and no recovery, and to pursue legal remedies.

24.4 What happens on termination

Your licence to use the Services ends. Obligations to counterparties already in flight are settled under the relevant product rules rather than simply abandoned. We may delete or de-identify data associated with your Account, subject to the Privacy Policy and to any legal retention obligation, and the anti-evasion record in section 15.5 survives.

24.5 What survives

The following continue to apply after this agreement ends, for as long as is needed to give them effect: section 2 (definitions), section 15.5 (persistence of a Reliability record), section 16 (acceptable use, as to conduct while you were a user), section 17 (content, licences and warranties), section 19 (failures), section 20 (disclaimers), section 21 (limitation of liability), section 22 (indemnity), section 27 (governing law and disputes), section 28 (general), and any payment obligation already incurred by either of us.

25 Changes to the Services and to These Terms

We may change, add to, price, limit, suspend or withdraw any part of the Services, as described in section 5.2.

We may also amend this agreement. When we make a material change we will give you at least 30 days' notice before it takes effect — by email to the address on your Account and by a notice in the product — saying what is changing. The "Last updated" date at the top of this page always shows when the current version took effect.

Non-material changes — corrections, clarifications, restructuring, and changes required immediately by law or to address a security or fraud risk — may take effect without that notice period. We will also remind you at least once a year that this agreement, the Refunds Policy and the Privacy Policy apply to your use of the Services, and that we may remove non-compliant content or end your access if you do not comply with them.

Operator-set values — fees, floors, bonuses, quotas, allowances, penalties, plan entitlements and product limits — may change without an amendment to this page. Those changes apply going forward only: the figure shown in the product when you act governs that action, and a rate already fixed onto a payment or an Order is never changed retrospectively. Additional Terms published under section 26 take effect when they are published.

26 Additional Terms

From time to time we publish further clauses under this section — when a new service ships, when a payment provider changes a rule, or when a pattern of misuse needs an express prohibition. They appear below, each showing the date it was added.

An Additional Term takes effect when it is published and applies to your use of the Services from that point on. As with any other change, continued use after it takes effect is acceptance — see section 25. A clause that is later retired stops applying from the date it comes off this page, but does not un-do the period in which it was in force.

There are no Additional Terms in force at the moment. When there are, they will appear here.

27 Governing Law and Disputes

27.1 Governing law

This agreement, and any dispute or claim arising out of or in connection with it, its subject matter or its formation — including non-contractual disputes and claims — are governed by and construed in accordance with the laws of India.

27.2 Talk to us first

Before starting any formal proceeding, please contact us at support@onflowads.com with a description of the problem, the outcome you want and any reference numbers. We will both then try in good faith to resolve it within 30 days.

This is not a formality designed to delay you. Almost every dispute we see is a misunderstanding about a window, a fee or a delivery record, and nearly all of them are resolved faster and at less cost this way than by any other route.

27.3 Jurisdiction

Subject to 27.5, the competent courts in India have exclusive jurisdiction over any dispute arising out of or in connection with this agreement, and you and we submit to that jurisdiction.

27.4 Disputes between users are a different thing

Keep two kinds of dispute apart:

• a dispute between you and us — about this agreement, our fees, our Services or our conduct — is governed by this section; and
• a dispute between you and another user about a Placement, a swap or an exchange placement is handled first under the product rules in sections 7 to 9. Our decision there is final as to how we deal with funds we are holding, and it is an operational decision — it does not determine either party's legal rights against the other, and it is not an arbitration award.

27.5 Your rights as a consumer

Nothing in this section deprives you, as a consumer, of the protection of any mandatory provision of the law of the country where you live, or of your right to approach a consumer forum or commission — including under the Consumer Protection Act 2019 in India — where that right is available to you.

27.6 Telling us about a claim

Please tell us about any claim arising out of this agreement or the Services as soon as you reasonably can, and preferably within twelve months of becoming aware of the facts behind it, so that we can investigate while the records are still available. Delivery records, monitor readings and payment traces are far easier to reconstruct close to the event than long after it.

This is a request, not a deadline. It does not extinguish any right or remedy of yours, does not discharge us from any liability, and does not shorten any limitation period prescribed by law.

28 General

28.1 Entire agreement

This agreement — these Terms, the Refunds & Cancellations Policy, the Privacy Policy and any Additional Terms — is the entire agreement between you and us about the Services, and it replaces anything said or written before. You confirm you are not relying on any statement, promise or representation that is not written in it. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.

28.2 Severability

If any provision is held to be invalid, unlawful or unenforceable, it is to be read down to the minimum extent needed to make it valid and enforceable. If it cannot be read down, it is severed, and the rest of this agreement continues in full force.

28.3 No waiver

If we delay in exercising a right, or exercise it only partly, that is not a waiver of that right or any other. A waiver is effective only if we give it in writing, and it applies only to the occasion it was given for.

28.4 Assignment

We may assign or transfer this agreement, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation or sale of assets. You may not assign or transfer it, or your Account, without our prior written consent.

28.5 Relationship and third parties

Nothing in this agreement creates a partnership, joint venture, agency, franchise or employment relationship between you and us. Except as expressly stated, no one other than you and us has any right to enforce any part of it.

28.6 Force majeure

Neither of us is liable for a failure or delay in performing an obligation caused by an event beyond our reasonable control — including the technical causes listed in section 19.1, and also acts of God, natural disaster, epidemic, war, terrorism, civil unrest, strike, fire, flood, power failure, government or regulatory action, and the failure or withdrawal of any third-party service the Services depend on. Payment obligations already incurred are not excused by this clause.

28.7 Notices

We may give you notice by email to the address on your Account, by a notice inside the Services, by a Telegram message from the Bot, or by posting it on this page — and a notice is treated as given when sent or posted. You give us notice by writing to support@onflowads.com from the email address on your Account. Keeping that address current is your responsibility.

28.8 Language and headings

This agreement is written in English, and the English version governs. Headings and section titles are for convenience only and do not affect interpretation. Words like "including" and "for example" are illustrative and do not limit what comes before them.

28.9 Survival

The provisions listed in section 24.5 survive the end of this agreement.